Questions, answered.
A few details about starting a gift request with Soopriz.
What can I send with Soopriz?
Share a link to the product you would like to send from an Iranian online shop, along with the recipient and delivery details.
What happens after I submit a gift request?
Our team reviews the request and follows up to confirm the product details before any purchase is arranged.
Can I include a personal message?
Yes. Add an optional gift message to your request and it will be included with the order details for the local team.
How can I check on my request?
After signing in, you can view your submitted requests and their current status from the My Orders dashboard.
How much does it cost?
The total is the item price, plus a Soopriz service fee (a flat amount plus a percentage of the item price) and the sales tax for your Canadian province. You see the full total before you pay, so there are no hidden fees.
How do I pay?
After we approve your request you receive Interac e-Transfer instructions in Canadian dollars. Send the transfer from your own banking app, record it in Soopriz, and our team verifies it before anything is bought.
How long does delivery take?
It depends on the shop and the city. Once your payment is confirmed we buy the gift and arrange delivery, and every step is visible on your order page so you always know where it is.
What if the gift cannot be delivered?
If we cannot fulfil an order, for example because the item is out of stock, the order is marked as not fulfilled and you are refunded. The refund status is shown on your order.
Is it safe to send money through Soopriz?
We only buy the gift after you have confirmed the details and our team has verified your payment. When the gift arrives we add proof-of-delivery photos to the order.
Can my family track the gift without an account?
Yes. Every order has a private tracking link that you can forward to your family. It shows the delivery status and photos, and never shows your payment details.